Support

ACT's managed services ensure complete peace of mind. Customer systems are hosted and supported to the highest level by ACT.

ACT's managed services will:

• Provide transparent service performance data
• Host systems on dedicated servers
  or virtual environments as required
• Maintain secure system communications
• Meet service level requirements
• Deliver value-added features on request

The relationship between ACT and its customers is managed by ACT's Professional Service team. The team uses a clear operational support framework to ensure that customers are kept up to date, and that their service levels are met. Resources, both human and technical, are deployed according to customers' business needs.

ACT has a proven track record of managing secure hosted environments and of effectively managing data. These form an essential part of delivering business-critical solutions. ACT managed services can be tailored to meet specific requirements or deployed 'off the shelf'. Either way, both options offer significant savings in procurement and maintenance costs compared to customers building and operating their own in-house solutions.