Support

ACT's dedicated ServiceDesk provides a single point of contact for your support needs. Calls can be logged and tracked 24/7 using the online ServiceDesk portal or by emailing or calling during office hours.

ACT's ServiceDesk will:

• Provide 24/7 access to incident data
• Meet service level requirements
• Maintain contact throughout the life of the call
• Provide visibility of known issues
• Give customers access to the ACT knowledgebase

ACT's dedicated ServiceDesk provides a single contact point for customers regardless of the nature of their support needs. This capability underpins ACT's ability to manage customers’ operational needs, and because all ACT products and services are developed and delivered in house by ACT, the ServiceDesk has access to a wealth of knowledge.

All incident or request calls have a defined process which is followed depending on the actual nature of the call. The ACT ServiceDesk ensures that all types of calls are managed throughout their lifecycle and that customers are informed at every stage.