Support

ACT puts service quality at the heart of everything it does. It provides first-class data handling and system continuity that its customers can rely on. These vital services and support help to maintain end-user confidence and preserve customers' reputations.

ACT's high quality services will:

• Provide tailored support packages
• Minimise the risk of data loss
• Reduce the risk of downtime
• Help maintain end-users' confidence
• Meet customers' service level requirements

ACT recognises the value of providing high quality managed services. Customers deserve the peace of mind that comes from knowing that their needs are being catered for. The right level of service also protects them from the consequences of poor service provision, such as loss of data, downtime and loss of consumer confidence and reputation.

ACT focuses on the quality of service provision to its customers. Many organisations have defined processes, but all too often these processes are managed independently of each other. This is often compounded by a lack of ability to differentiate between services - let alone customers. ACT is not like other organisations, preferring to deliver tailored services linked to its customers' business needs and targets.