New support portal from ACT
In January 2009, ACT launched a new dedicated ServiceDesk portal to provide a single point of contact for all its customers’ support needs.
Using the new online portal at http://servicedesk.card.co.uk ACT customers can raise new requests and access specific, detailed and real-time progress updates 24/7. Customers can also add comments to existing requests and view information about known issues.
ACT is justly proud of its technical expertise and product reputation, not only does it form a major part of its identity, it also sets ACT apart from its competition. In an industry which faces the conflicting challenges of a rapidly deteriorating economic environment and rapidly evolving technology, finding focused, effective solution delivery is absolutely vital.
ACT is driving forward new standards in transparency of service, and the launch of its new ServiceDesk portal is a major part of this change.
